FAQs

FAQ

This is our frequently asked questions page, we have included the answers to the questions as well as some tips and recommendations. If there is a question or concern you have regarding your vehicle feel free to utilize our Contact Us page to get in touch with us.

Vehicle Maintenance

·What are the consequences of postponing maintenance?

Because a lot of parts in your vehicle rely on other parts and work in conjunction with other parts, when you postpone maintenance you do damage to more than just one part. Some small issues often turn into larger and more serious ones when they go unfixed. Save yourself time and money by getting repairs made as soon as possible.

·If I don’t take my car to my car dealer for maintenance or repair will I void my warranty?

You are never required to take your car to the car dealer for maintenance or repairs. You do not have to use the replacement parts the dealer offers either when you are in need of a part replacement. You simply need to have maintenance and repairs done at a certified repair shop to keep your warranty valid.

·My check engine or service engine soon light comes on. What should I do?

The check engine light and the service engine soon light can be triggered by a number of things. It’s best to have your vehicle checked out when you notice the light so you don’t spend money and time on repairing more than the initial issue.

·Why does my vehicle’s maintenance schedule recommend so many fuel system services?

Because cars today have direct electronic injections they must be properly maintained. To get the best fuel economy, efficiency, and have a car that is reliable, maintenance of the fuel system is imperative. Carbon builds up in the injector and the fuel spray distorts along with the engine malfunctioning, and idles roughly. It’s important to remove the carbon build-up from injectors, valves, and emission sensors.

 

·I have 100,000-mile spark plugs in my car. When will I need a tune-up?

Tune-ups in today’s cars aren’t what they used to be now that cars have electronic ignition systems. Though manufacturers boast of 100,000-mile spark plugs, it is highly recommended that you change them at the halfway point of 50,000 miles. Changing your spark plugs will make a great difference in your fuel efficiency.

·What are all of the chemicals and fluid flushes for? Are they really necessary?

Chemicals and fluid flushes are absolutely necessary, as they provide lubrication to the parts that wear against each other and rinse oxidation from parts. Flushes without the use of chemicals aren’t nearly as effective and do nothing to restore the pH balance in radiators. Chemical compounds and formulas such as those developed by BG do an excellent job at both.

·Is it really necessary to replace my timing belt at the recommended interval?

It is of the utmost importance that you replace your timing belt at the recommended interval. Failure to do so may result in a costly engine replacement.

·What does it mean if my "check engine" or "service engine soon" light comes on?

The computer system that is charge of managing the parts of your engine are triggered by a sensor that illuminates either of those lights when something is wrong. Knowing the cause of the lights is something you should bring your car in for so we can pinpoint the issue and get it resolved.

·When should I change my spark plugs?

Whatever mileage interval your manufacturer recommends is when you should change your spark plugs. Generally, spark plugs are changed every 30,000 miles unless your vehicle has 100,000-mile platinum tipped spark plugs.

·What is the difference between maintenance and safety?

Maintenance is the work performed in order to maintain the health and proper functioning of the vehicle. Safety includes the things you do or don’t do in order to keep drivers, passengers and other vehicles from harm or danger.

 

·With the change of the season and the temperatures, do I need to have my car checked?

Whenever you are experiencing a sever change that could affect the parts in your vehicle you should have it checked. Bring it in before the peak of the season to save yourself money.

Fluid Leaks

I see a fluid leak under my car, what is it?

Leaks are easily identified by the color and consistency of the fluid they produce. Transmissions and power-steering fluid are red in color and oily in texture, where dark brown or black oily fluid is engine oil. Florescent orange, pastel blue, or yellowish/green fluid is usually what leaks with an engine overheats or there is an antifreeze leak.

·I have a leak under my car. How can I tell what is leaking?

Check the color of the fluid to tell what is leaking. If it is coolant it will be orange or green, if it’s engine fluid it will be a dark brown or black. Transmission fluid will be either red or pink in color and power steering fluid is light brown. Clear fluid is water, which is a result of condensation from the air conditioner.

Vehicle Smells & Sounds

·I have noticed a smell coming from my car, what do I do?

Try to identify the smell; is it a light smell, a steamy odor, a chemical smell, gasoline vapor, or a sulfuric smell? Do you notice the smell being accompanied by a smoke or does your gauge indicate your vehicle overheating? Bring your vehicle in or have it towed if you don’t feel safe driving it. Don’t do further damage by driving it too long without having it checked.

·My car is making a terrible sound, what information will help?

ALL information helps; the more you can tell us about the sound your vehicle makes and when you notice it, the greater the chances of us identifying it quickly and getting it repaired. As funny as it sounds, knowing whether your car is making a rumble, clunk, screech, knock, squeal, or click makes a world of difference and can drastically reduce the time you have to spend at the repair shop. Let us know whether the noise occurs during driving, while accelerating, while idle, or when turning. Do you hear it during rainy days, hot temperatures, or when it’s cold outside?

·I hear an intermittent noise from the front of my car. Do I need to worry about it?

Noises aren’t something cars are designed to make when running correctly. Have any strange noise checked by a technician to ensure you aren’t causing further damage to your vehicle.

Oil Change

·How often should I change my oil?

This really depends on what type of driving you do and through what conditions. If you are an average city/suburb driver you can change your oil every 7,500 miles. If however you drive long trips, tow, drive through dirt and dust or in extreme weather conditions; you should change your oil every 3,000 miles.

·When should I get my oil changed?

It’s best to confer with your owner’s manual for this answer. On average, every 3,000 miles is when oil changes are recommended.

·What is that milky brown engine oil?

Milky brown engine oil is a serious problem and should be checked by a technician. It is the result of coolant leaking into your engine oil.

·What is synthetic motor oil?

Motor oil, or engine oil is what provides lubrication to your engine and its moving parts. Synthetic oil is artificially made oil that lasts longer than mineral based oil, though significantly more expensive. It is the oil of choice for high output and turbo charged engines, and provides instant lubrication at start-up.

Troubleshooting

·What should I do if my car starts to overheat?

Turn it off. As soon as you can safely get out of the way of traffic, turn your engine off and do not restart the vehicle. The fluids will be extremely hot so don’t attempt to check them. Have your car towed in for repair.

·What dashboard lights should I worry about and which are just precautions?

Lights that deal with the tires, traction, engine, brakes, or any other safety features are ones you should have looked at by a technician. The owner can handle precautionary lights such as low fluid lights.

Electrical System

·How to make sure my car battery has a good electrical connection?

To improve the electrical connection a battery has, make sure it remains clean.

·I need to replace a burned out fuse, what should I do?

Purchase and install a fuse of the exact same amperage as the burned out fuse. If your fuse blows on a regular basis, have it checked for a circuit short by a technician.

Fuel System

·When should I replace my car’s fuel filter?

Most manufacturers recommend replacing your vehicle’s fuel filter every 30,000 miles.

Improving Gas Mileage

·How can you increase fuel mileage?

  • Observe the speed limit and you will save fuel, and be a safe driver.
  • Keep all tires fully inflated to the proper psi as well as ensure that your tires are properly aligned. Drag can cause you to burn more fuel than necessary. Have your tires and alignment checked on a regular basis.
  • Replace the filters in your vehicle at the recommended interval. Not only will you protect your engine and your lungs, you will get better fuel mileage when your filters are not clogged.
  • Have oil changes done at the recommended mileage mark. Clean and light oil is the best thing you can do for your vehicle and the easiest way to save money on fuel.
  • Carry only the things you need in your vehicle to keep it as light as possible. Get the most out of your tank of gas by using fuel for travel, and not for carrying around heavy objects. Keep your trunk as clean as possible.
  • Replace worn spark plugs so carbon build-up does not rob you of fuel mileage. Dirt can often be masked with today’s cars, so have your spark plugs checked and replaced when recommended.
  • Never ignore the ‘service engine soon’ or ‘check engine’ light. As easy as it is to drive for miles while ignoring those lights, you do more harm than good when you don’t have the issue causing them to illuminate checked.

 

Cabin Air Filters

·What is a Cabin Air Filter?

A piece that is installed in your vehicle that helps to purify the air those in the cabin of the vehicle will breathe in. The cabin air filter keeps dust, dirt, odors, gases, pollen, soot, and other pollutants from being inhaled while in the vehicle.

·When did Cabin Air Filters come into being?

In the mid 1980s, European cars began to come with cabin air filters, while North American vehicles didn’t have them until 1994.

·Is a Cabin Air Filter the same as an engine intake filter?

Not at all, cabin air filters keep pollutants present in outdoor air from being breathed in by those riding in a vehicle. Engine intake filters keep particles from damaging your engine.

·Why are Cabin Air Filters important?

Since many people suffer from allergies and asthma, keeping the air people breathe, clean is important to their health.

·Where are Cabin Air Filters located?

Each make and model of vehicle is different, but most are found behind the glove box or dashboard, while some are in the cowl area of the engine.

·How often should they be replaced

Whichever comes first, either yearly, or once every 12,000-15,000 miles you should change your filter.

·What happens if they are not replaced at the recommended interval?

If your filter remains in your vehicle over 20,000 miles, you will experience a significant decrease in air conditioning performance as well as heating performance.